Refund Policy

Refunds and Returns Policy
  1. Printed or Embroidered garments will not be accepted back under any circumstances. Please check the colour, sizing, quality etc. and ensure the order received is correct before garments are printed and embroidered on.
  2. Only faulty garments that have not been worn, printed or embroidered or processed in any way will be credited. These garments must be returned within 7 days of receipt of goods against a Returns Number provided by Novoco Activewear.
  3. If garments are being returned, you must contact Novoco Activewear & request a RETURNS NUMBER. Goods will not accepted or processed without an authorised returns number.
  4. Returned garments should be returned in appropriate packaging and in a sellable condition. Goods will not be taken back if they are soiled/damaged and/or sent back in poor/inadequate packaging.
  5. All returned items will require prior written agreement.
  6. All goods should be returned no later than 7 days of receipt of the order.
  7. Shortages must be reported within 7 days of receipt of the order.
  8. Correctly supplied goods will be subject to a handling charge of 10% of the total value of goods plus any carriage charges.
  9. Items such as Formal Shirts will not be accepted under any circumstances if the goods are not in their original packaging and packed correctly.
  10. For Orders placed over the Phone: Novoco Activewear will not be liable for any errors once they have been read back to the customer to confirm the correctness of the order and the customer confirms the order read back is correct.
  11. Deliveries: All deliveries must be checked for the correct number of parcels on receipt of delivery by the courier before signing for the goods; Novoco Activewear will not be responsible for any shortages resulting from the incorrect number of parcels being received.
  12. Any returns arranged must be sent directly to our WAREHOUSE address otherwise they may be rejected unless directed otherwise.